FREE UK DELIVERY ON ORDERS OVER £40

FAQs

Delivery

NOTE: Pre-launch orders will be posted from Monday 23rd November.
UK Delivery: Standard delivery within the UK is via Royal Mail.

Orders under £40: calculated at checkout
Orders over £40: FREE

UK Express Delivery (non-personalised):
We will also offer Tracked Next Day Delivery or Tracked 48 Hour Delivery (following launch phase).

International Delivery:
Europe: By Royal Mail (International Standard): Postage calculated at checkout.
Rest of the World (following launch phase). 

How do you package your products?

We only use recycled FSC approved packaging to fulfill our mailing orders and are seeking sustainable alternatives to our limited use of plastic (we only use polybags to protect mounted prints, greetings cards and gift wrap). Most Gift Boxes will be mailed using a C3 wrap mailer which is suitable for most letter boxes.

I placed an order but it hasn’t arrived.

You’ll receive an email when we dispatch your order. Royal Mail Second Class typically takes 2 to 3 days, but delays in the delivery service do occasionally take place. Although these delays are out of our control, we will do all we can to help. If your order hasn’t arrived within 5 working days of receiving your dispatch email, please do get in touch.

Personalisation:

Please allow up to 48 hours for us to design and make your personalised order before posting.

Do you sell wholesale?

Yes! All our books, prints, gift boxes and greetings cards are available on a wholesale basis. If you have a shop and are interested in stocking our products please contact:

Martin Thomas at wholesale@littleelephants.co.uk.

Can I place a bespoke order?

Eventually... Yes! Following our launch phase we'd be very happy to consider creating bespoke designs for prints in frames and mounts.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the item must be generic (i.e. not personalised or bespoke, unless damaged at the point of receipt or supplied with errors caused by our negligence), unused and in the same condition that you received it, and in the original packaging.

Please contact us first before returning your item(s) at: shop@littleelephants.co.uk so we can discuss a possible refund or exchange.

Questions & Comments?

Please get in touch via email:

shop@littleelephants.co.uk or via our contact page.

Our People ~ our Products ~ our Planet

We value the gift of telling of stories, the creation of quality products, and the time taken to make memories that will last a lifetime... for you, your children, family and friends.

We also value people, our community, and the different places we source the materials that help create the Little Elephants range - taking care of each other and the environment as much as we can.

So we value and uphold professional standards regarding the source, quality and type of materials used in our products and packaging, as well as the people who are involved in the production process, mainly in the UK but sometimes also overseas.

We are full members of the following organisations and to maintain trust and transparency we have listed all materials involved in the creation of Little Elephants products. 

1. Picture Books: printed in Wales by Zenith, in partnership with Wacky Bee Books, on FSC certified paper.
2. Print : printed on Permajet Museum Heritage 310gsm with Canon imagePROGRAF PRO-1000 using LUCIA PRO pigment inks.
3. Mounts & frames (external dimensions 225mm x 225mm). Prints are mounted on conservation acid free board and backing. Framed prints are mounted and framed in a white solid FSC wood frame, with safety styrene glazing, from Framemakers in England.
4. Greetings Cards: Printed in England by Windles on FSC certified paper.
5. Gift Box & Wrapping Paper: Printed in China by Imago on PREPS Grade 3 paper stock (risk assessed and from known, legal, and responsible sources).
6. Gift Tags: Printed in the UK by Solopress on 100% uncoated recycled paper using eco-friendly inks.
7. Baker's Twine: Made from natural cotton yarnin the UK by Beautiful Baker’s Twine, a family run business who have been manufacturing strings and twines in Lancashire since 1856.

Packaging: We only use recycled FSC approved packaging to fulfill our mailing orders and are seeking sustainable alternatives to our limited use of plastic (we only use polybags to protect mounted prints, greetings cards and gift wrap).